Objectives :To provide the facility to launch civil and computer work related complaints and to coordinate for the same works in centralised manner, the institute developed the practice of Area Adoption Programme (AAP).
The Context :Total campus of 23.16 acres is divided into several areas and each is assigned an owner. A group of students, teaching and non-teaching staff is allocated to each area. Responsibility of cleanliness and maintenance of that area is assigned to the concern group. Graphic User Interface based application which can work in intranet is developed in house to receive the complaints. As budgetary provision is done by head of the institute in advance, it is difficult to take decision at institute level for some major complaints. Such cases need to be addressed by the management.
The Practice :This application works in intranet. The help desk provides username and password to every faculty. Faculties launch their complaints through http://10.246.246.222/aap. After receiving complaint, complaint ID is provided to user to take follow up. Users can also check the status of their complaint using their complaint ID. Institute has project and IT help desk department to take care of their concerned maintenance work.
Project Department : This department takes care of all complaints including cleanliness of campus, electrical, plumbing, civil maintenance.
IT Help Desk : This department takes care of computer and Intercom related complaints. Project and IT help desk department are having administrator login to view the complaints and give their remarks. Project and IT help desk submit the monthly reporting their Monthly Information System (MIS) to the local managing committee. If any complaint needs budgetary provision, then Local Managing Committee takes a decision.
Evidences of Success :Before the implementation of Area Adoption Programme (AAP), institute was facing problems related with computer and civil maintenance. Complaints related with the same were not properly identified. Also they were not sent to concerned department in time. Hence those complaints remain unattended. Also it was difficult to decide the priority of complaints based on their urgency. Introduction of Area Adoption Program has made large impact to overcome such maintenance related problems. AAP helps to distinguish between IT and Civil maintenance work. With the help of AAP, faculty can launch complaint to the concerned department directly. The status of solved and pending issues is discussed in monthly meeting of Local Managing Committee. Concerned persons are called in the meeting to discuss major issues for implementation, if any. AAP has provided single window solution for solving maintenance related problems.
| Year | Lodged Complaints | Resolved Complaints |
| 2017-18 | 168 | 168 |
| 2018-19 | 99 | 98 |
| 2019-20 | 110 | 99 |
| 2020-21 | 34 | 29 |
Problems encountered and resources required :
Software designing: This was addressed by faculty members. Software maintenance: The issue was eventually addressed and at present ownership of maintenance lies with IT Help Desk. The programme acceptability: The acceptability of the programme was a problem in the beginning. But after a while usefulness of the scheme was understood by all the users and the programme now has turned out to be very popular.
Resources required :Following resources were needed while implementing AAP:IT resources like Intranet, Wi-Fi accessibility and Server of normal specification.
The eLearning Resource Center established in GIT in the year 2009 as an Online Teaching Assistant (Accessible in LAN only) for all GIT students. From the year 2020 we are making it online in true way. Student can access it from anywhere. Online subject help is provided in the form syllabus, teaching plan, question papers, presentations, eBooks, faculty notes, lecture videos, flash animations for all Engineering Subjects in a structured format.
Objectives of the Practice :
Analysis : During analysis, the following learning problems and the audience’s needs, existing knowledge, the learning environment, any constraints, the delivery options are identified and considered:
